Real-time CMDB updates and integrations with IT discovery tools with ClearVisibility Your business has made a smart investment in implementing a CMDB designed to be the definitive source of information about your IT assets. It is critical that the CMDB is kept up to date to make informed decisions on security, compliance and reduce costs. The most common ITSM tools used to provide a definitive view of assets are BMC Remedy, ServiceNow and Atlassian. ClearVisibility provides a connector that automatically updates your CMDB by pulling data from multiple IT management systems and sources.
Companies that effectively manage CMDB accuracy typically invest in automation, enforce strict governance, and regularly audit their data against the actual environment. Enhance your CMDB investment with ClearVisibility.
ClearVisibility can bring the latest, most accurate data to your ITSM platform, making it an even more powerful asset for your business.
ClearVisibility is the perfect partner acting as a single automated seamless connector and data feed to constantly ensure your CMDB is always powered by the latest, most reliable data.
Common CMDB Challenges – And How to Overcome Them
Even with a robust CMDB solution, managing EUC data can present challenges:
Data Entry Errors: Human input is often involved in populating a CMDB, whether it is initial setup or ongoing updates. Mistakes like typos, misclassifications, or incomplete data can creep in, especially if there is no strict validation process.
Lack of Automation: Many CMDBs rely on manual updates rather than real-time integration with discovery tools. Without automated scans of the IT environment (e.g., networks, servers, applications), the data quickly becomes outdated or inconsistent with reality.
Dynamic Environments: Modern IT infrastructures—think cloud, virtualization, containers—are highly dynamic. Assets spin up or down in seconds, and if the CMDB is not synced to capture these changes instantly, it is playing catch-up.
Siloed Teams: In large organizations, different teams (e.g., network, security, development) might manage their own assets without feeding updates into a centralized CMDB. This creates gaps or conflicting records.
Poor Data Governance: Without clear ownership, policies, or accountability for maintaining the CMDB, it is prone to neglect. Duplicate entries, orphaned records, or unverified data pile up over time.
Tool Limitations: Some CMDB solutions lack robust reconciliation features to merge conflicting data or duplicate entries. Others might not integrate well with all IT systems, leaving blind spots.
Scope Creep or Misalignment: If the CMDB’s purpose is not well-defined—say, tracking hardware but not software dependencies—it can miss critical relationships, making it incomplete or misleading for decision-making.
Legacy Systems: Older IT assets might not be compatible with modern discovery tools, forcing manual updates that are error-prone or skipped entirely.
Enhanced Data Consolidation: ClearVisibility integrates data from multiple sources, delivering a unified, up-to-date view directly into the CMDB. Data sources come from multiple management systems and sources including SCCM, Intune, AD, Entra, AV, M365, Azure, Lansweeper, and DEX tools such as ControlUP and Nexthink.
Smart Automation: Our tools automatically enrich your CMDB with missing details—like warranty dates sourced straight from manufacturers.
Data Accuracy: ClearVisibility audits and resolves discrepancies, ensuring the CMDB reflects real-time truths, such as confirming active devices are not mistakenly marked as "disposed."
Direct API Integration: As a cost-effective data feed, ClearVisibility connects effortlessly with BMC Remedy, ServiceNow and Atlassian via APIs, enhancing your existing setup without breaking the bank.
Agentless: ClearVisibility pulls information from existing management systems and sources so no agents need to be deployed.
Fast Implementation: ClearVisibility is installed in under an hour and starts CMDB updates immediately.
ClearVisibility can bring the latest, most accurate data to your ITSM platform, making it an even more powerful asset for your business.