Like many trends in IT, the buzz around Artificial Intelligence (AI) often runs ahead of its actual delivery. That’s especially true in the world of End User Computing (EUC), where tried-and-tested technologies like scripting, automation, and workflow orchestration are increasingly being rebranded as “AI.”
When we recently asked AI how it could improve EUC management, it confidently produced a list of capabilities—every single one of which already exists within ClearVisibility. None of them, strictly speaking, required AI at all.
Take this commonly quoted example:
“A multinational enterprise used AI to audit Microsoft 365 usage across 20,000 users. It found over £1.5 million in unused premium licences.”
A great outcome - but one ClearVisibility already delivers using traditional logic and good old-fashioned SQL.
That said, we’re not AI sceptics. Used properly, AI can play a powerful role in modern EUC environments—especially in reducing repetitive manual effort, enhancing decision-making, and accelerating the discovery of valuable information.
Here are three real-world examples of how we already use AI at ClearVisibility today:
🎯 Smarter Matching: Making Informed Decisions, Faster
One of the more frustrating tasks in EUC is trying to match ‘things’ to other ‘things’.
For instance, matching installation packages like Adobe-Acrobat-X-Standard_10.0.0 with their corresponding software records such as Adobe Acrobat 10.1.16.13. It’s a fiddly, error-prone task when done manually—especially at scale.
By using AI-powered fuzzy matching, ClearVisibility performs this job with greater speed and accuracy, and with zero human input. Is it always perfect? No—but it’s good enough to support confident action, and it's scalable across thousands of entries.
🌐 Automated Data Gathering: Playing Go Fish—Smarter
The data you need to manage your EUC estate often lives somewhere out on the web—buried in product documentation, vendor websites, obscure forums, and support pages.
When a new application or hardware model appears in your estate, ClearVisibility uses AI to streamline this detective work.
AI helps enrich records automatically by pulling in missing metadata, such as:
• For applications: Vendor name, website, version details, licence model, and pricing estimates
• For hardware: Processor type, RAM, disk size, form factor, TPM version, and other specifications
This approach reduces the lag between detection and understanding—so you can take action quicker.
🌍 Seamless Communication: Translate Once, Use Forever
ClearVisibility engages directly with users. But in global organisations, this requires clear, consistent, and multilingual communication.
Our AI-powered translation tools generate accurate, localised messages in multiple languages—from Spanish and Catalan to Welsh and beyond. Once created, translations are stored and reused across workflows. If a message changes, AI updates the translated versions instantly.
That means faster rollouts, fewer miscommunications, and a better experience for users—wherever they are.
Final Thoughts
AI isn’t magic—and it’s not a fix-all for EUC. But when applied thoughtfully, it’s a powerful tool that enhances what already works.
At ClearVisibility, we don’t rely on AI to define our core capabilities. Instead, we use it where it adds real value:
• To reduce manual effort
• To accelerate data collection and analysis
• To deliver fast, “good enough” answers—so you can take informed action sooner
AI won’t replace our robust logic engine. But as a co-pilot for solving real EUC problems, it’s already making a difference.
Email us at [email protected].
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