Not My Job: Managing Unassigned Responsibilities
Posted on 19th November 2024 at 11:59
In End User Computing teams, each team member has a clearly defined role like managing ServiceNow. But there’s a hidden challenge: some tasks fall into the “Not My Job” category, leaving important issues un-managed.
Let’s take a closer look at these gaps on the device estate:
🎯 Typical Roles Include Administration of:
- Active Directory
- Management Tools (e.g., SCCM or Intune)
- CMDB (e.g., ServiceNow)
🔍 But who manages devices that:
- Haven’t been logged into for over 30 days and may be gathering dust in a cupboard—or worse, on eBay
- Are labeled with the wrong CMDB status, like those marked as disposed but still live in Active Directory
- Are obsolete
- Are out of warranty
- Have missing data, like warranty dates or model information
🔹 Clear Visibility addresses this problem head-on by:
- Continuously auditing data to identify problem devices
- Creating fully explained tasks for the admin team to efficiently resolve each issue
This approach ensures no device is left unmanaged or in the wrong status, reducing security and compliance risks across the estate.
Take charge of your EUC estate today with Clear Visibility!
Venn Chart showing Device Issues
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