At Clear Visibility, we’ve accumulated over a hundred years of combined consultancy experience across diverse industries and complex projects. Over that time, one truth has stood the test of every client engagement: great consultancy isn’t about theory—it’s about delivery.
Our approach has been shaped by countless programmes, challenging transformations, and successful recoveries. These are the key principles and methods we rely on to deliver impactful results—and that you can apply too.
🔑 Delivery: It’s All About Results
Every project faces challenges—shifting priorities, competing demands, unforeseen complexities. What defines a great consultant isn’t the absence of obstacles but their ability to overcome them.
Great consultants deliver outcomes; others explain why they couldn’t.
Success comes from an unwavering focus on results, combined with the discipline to adapt, communicate, and find the path forward even when the route isn’t clear.
🔑 Embrace Failure
It might sound contradictory to “focus on delivery” and yet “embrace failure.” But the best teams know these two go hand in hand.
Mistakes happen. What matters is how we handle them.
A culture that encourages openness about setbacks—and creates space to share and learn from them—builds trust, accelerates solutions, and prevents repeat errors.
In Clear Visibility’s own practice, we prioritise psychological safety: ensuring every team member feels empowered to raise issues early and collaborate towards better outcomes.
🔑 Integrity: Always Be Honest
Consultancy often involves navigating high-stakes situations—tight timelines, demanding clients, shifting objectives. Amid that pressure, one value must remain non-negotiable: honesty.
Always report the reality of the situation. If progress is off track, say so early. Integrity builds credibility, and credibility sustains long-term client relationships.
Honesty isn’t just a moral stance—it’s a business advantage. Clients trust consultants who give them the full picture, not just the good news.
🔑 Problem, Consequence, Solution (PCS)
A framework shared by Programme Manager Phil Urwin has become a staple in our approach:
“Don’t come to me with problems; come with solutions.”
PCS is a simple but powerful model for structured thinking:
Problem: Define what’s happening clearly and objectively.
Consequence: Outline the potential impact if the issue isn’t addressed.
Solution: Present your recommended action, grounded in evidence and practicality.
This method transforms reactive conversations into proactive ones—and it’s a habit every consultant should cultivate.
🔑 Gemba: ‘Go See’
Borrowed from Japanese lean management philosophy, Gemba literally means “the real place.”
When faced with a challenge, go to the source. Don’t rely solely on reports, dashboards, or second-hand interpretations.
Observe the situation firsthand. Talk to the experts. Understand the human factors. By being present, consultants gain insights that data alone can’t provide—and build confidence that they’re there to help, not to criticise.
Putting It All Together
At Clear Visibility, these principles underpin how we deliver value to our clients. They’re not abstract ideas—they’re lived practices that drive measurable results.
Delivery without integrity fails. Honesty without solutions stalls. Observation without action achieves little. But together, these principles create the foundation for trusted consultancy that achieves impact and lasting change.
🚀 Explore How Clear Visibility Can Help
We don’t just talk about improvement—we deliver it.
Discover how our consultancy expertise, data-led insight, and actionable solutions can help your organisation achieve tangible results.
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