Refund Policy
ClearVisibility is sold to organisations for business use. Community is free with no time limit, so you can evaluate the product fully before you pay anything. This policy sets out when we refund a Professional payment.
Evaluate before you buy
Community shows you your estate and its findings, for free, for as long as you want it. We do not run paid trials. Please use Community to decide whether Professional is right for your organisation before you subscribe.
Monthly subscriptions
A monthly payment is not refundable once your Professional licence has activated, except in the cases under Faults and billing errors below.
You keep Professional until the end of the month you have paid for, and then your site returns to Community.
Annual subscriptions
If you ask within 14 days of an annual payment, we will refund it less one month at the monthly price, in the currency you paid:
- For example US dollars: US$1,000 paid, US$100 kept, US$900 refunded
These amounts exclude tax. The tax charged on the refunded amount is returned with it.
After 14 days, an annual payment is not refundable except under Faults and billing errors.
Faults and billing errors
We will refund:
- a payment taken in error, such as a duplicate charge;
- the period in question, if ClearVisibility has a fault that cannot be rectified within 30 days of your report.
What happens after a refund
Professional ends when the refund is made. We cancel the subscription and your site returns to Community at its next check-in. Your data is not deleted; you keep access to it on Community.
How to ask for a refund
Email info@clearvisibility.co.uk from the address you used at checkout, quoting your site reference or your Paddle order number.
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Refunds are processed by Paddle to your original payment method, and Paddle may review a refund before it is paid.
Please contact us before raising a chargeback with your card issuer. We can usually resolve a problem faster directly.
Your legal rights
Nothing in this policy affects rights you have by law that cannot be excluded. If you are buying as a consumer, your statutory rights are not affected.